Contact information
A real person reads every email. We reply within one business day, usually sooner.
Write to us about anything — an order, a return, whether a product suits your skin, or where your parcel is. If you are asking about an existing order, include your order number and we will be faster.
Please do not post returns to us without getting in touch first — in most cases we do not need the product back at all, and an unannounced parcel may not reach the right person.
What we can help with
- Where is my order? Send your order number and we will chase the carrier for you.
- I want to return something. Email us within 30 days of delivery. Usually you keep the product and we refund you.
- It arrived damaged. Send a photo. We replace or refund, your choice, and you keep the damaged one.
- Which product should I use? Tell us about your skin and what you are trying to change. We will give you a straight answer, including telling you when the answer is none of ours.
- Data and privacy requests. We respond within 30 days.
Hours
Monday to Friday, excluding public holidays. Messages sent at the weekend are answered on the next working day.