Shipping policy

Free on every order

How long it takes

Order processing	1–2 business days
Delivery	6–10 business days

Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend are processed on the next working day.

These are estimates, not guarantees, and most orders arrive inside this window. If yours has not arrived 20 days after dispatch, email us and we will either replace it or refund you in full — you will not be asked to keep waiting indefinitely.

Tracking

You will receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel is dispatched. Tracking can take 24–72 hours to start showing movement after you receive the number. That gap is normal and does not mean anything has gone wrong.

If you have not received a tracking email within 3 business days of ordering, check your spam folder first, then email us.

Where we ship

We ship across the European Union.

Taxes and duties

All prices shown on this site are in euros and include VAT. You will never be asked to pay anything on delivery. In the rare event that an import or handling charge is applied to your parcel, we cover it — forward us the notice and we will reimburse you in full.

Wrong or incomplete address

Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and resend it at no cost to you. We only ask that you reply promptly so it does not sit in a depot.

If something goes wrong

Parcels are occasionally delayed by the carrier, by customs, or by weather. If yours is stuck, email support@velouraroutine.com with your order number and we will chase it on your behalf. You should not have to argue with a courier — that is our job, not yours.